We know plans change. Unfortunately, once you've placed your order, we're unable to cancel it or make any changes.
Our warehouse team starts processing orders as soon as they come through so we can get your parcel on its way as quickly as possible. Because of this, we can't:
- Cancel an order
- Add or remove items
- Change sizes, colours or quantities
- Update the delivery address
- Change the delivery method
If you have an incorrect address, we're unable to change this but if your order is being shipped with Evri, you can use your Evri tracking link to select a parcel shop to ensure safe delivery.
If you've changed your mind, don't worry. Once your order arrives, you can return any unwanted items to us for a full refund in line with our returns policy.
Need to return something? You'll find everything you need to know on our Returns page.
Getting your order to you quickly means we start working on it straight away. The downside? We can't make changes once it's been placed. The upside? Your new favourite outfit is already on its way. ✨