Sometimes a "shadow payment" appears on your account during the payment process. Depending on your bank or payment provider, this may show as either:

• £1
• The full value of your basket

This can happen during payment authorisation, where a temporary hold is placed on your card while your payment is verified. In some cases, the temporary authorisation appears separately from the final charge, making it look as though you've been charged twice.

The good news is that the temporary authorisation isn't usually collected as a payment and will typically disappear from your account automatically after a few days.

What should I do?

No action is needed and the duplicate charge will clear automatically.

If the charge remains visible on your account after a few days or you're concerned about what you're seeing, your bank or payment provider will be able to give you the most up-to-date information about the status of the transaction.

Those extra charges are usually just temporary payment checks behind the scenes and should disappear on their own once your bank finishes processing the transaction. ✨