If you've received a delivery notification but your parcel isn't where you expected it to be, don't worry, there are a few things worth checking first.
Check your safe place
Our delivery partners often offer the option to leave your parcel in a nominated safe place. If you've selected one, please check there first.
Ask your neighbours
Sometimes parcels are left with a neighbour if you're not available when delivery is attempted. If your tracking confirms delivery, it's worth checking with nearby neighbours to see if they've accepted it on your behalf.
Review your tracking details
Your tracking link may include additional information about where the parcel was left, who signed for it, or any delivery instructions that were followed.
Still can't locate your parcel?
If you've checked your safe place, spoken to neighbours and reviewed the tracking information but the parcel is still missing, please get in touch with our Customer Service team.
To help us investigate as quickly as possible, please include:
- Your order number
- Your delivery address
- Any relevant tracking information
We'll do our best to trace your parcel and work with the courier to understand what has happened.
Most missing parcels turn up with a neighbour or in a safe place, but if yours is proving harder to find, we'll help you track it down. ✨