If something appears to be missing from your order, there are a few things worth checking first.

Check whether your item is on pre-order

Pre-order items are dispatched separately when they become available. You'll find this information on the product page and in your order confirmation.

Check for multiple parcels

Some orders are sent in more than one parcel. Your dispatch email will confirm whether additional parcels are on the way.

Check your dispatch confirmation

Your dispatch confirmation email will show which items have been shipped and whether any items are due to be sent separately.

Still can't find your item?

If you've checked the above and believe an item is missing, please contact our Customer Service team with:

• Your order number
• The name of the missing item

We'll investigate this for you and get back to you as quickly as possible.