Returning your order is simple.

To start your return, visit our returns portal:

https://returns.narvar.com/hush/returns

You'll need:

• Your order number
• The email address used to place the order

You can find your order number in your order confirmation email or on the label attached to your parcel.

Once you've registered your return, you'll receive step-by-step instructions and tracking updates throughout the process.

Packaging your return

Many of our delivery bags include a second adhesive strip, making it easy to reuse the original packaging for your return.

Before sending your parcel back, please remember to:

• Securely reseal the parcel
• Remove the original delivery label, or scribble over it completely
• Attach your new returns label clearly

This helps ensure your parcel is delivered back to us and not mistakenly returned to your address.

After you've returned your item

Once your return has been received and processed by our warehouse, we'll send you a confirmation email. Please allow some time for this to be sent to our warehouse and note that refunds may take up to 10 days from processing.

A £1.95 return fee will be deducted from your refund to cover the cost of return postage.

Returning more than one order?

Please register each order separately through the returns portal to avoid delays in processing your refund.

Why is there no returns paperwork in my order?

We've gone paperless as part of our commitment to becoming a more sustainable and responsible business, which means you won't find printed returns paperwork inside your parcel.

Not quite right? Register your return online in just a few minutes and we'll keep you updated every step of the way. ✨