Our UK order confirmation emails are sent automatically shortly after your order is placed.

If you haven't received yours, there are a few things worth checking first:

• Take a look in your junk or spam folder, as emails can occasionally end up there.
• Check that the email address entered at checkout was correct.
• If you haven't received an order confirmation and can't see a pending payment, it's possible that your order wasn't completed successfully.

If you're still unsure, get in touch with our Customer Service team and we'll be happy to help. To help us investigate, please include:

• Your order number (if you have it)
• The delivery address used for the order
• Any other details that might help us locate your purchase

For international orders, please visit our International Orders page for country-specific information and support.

We know it's reassuring to have that confirmation safely in your inbox. If it's gone missing, we'll help get things sorted. ✨