As part of our commitment to becoming a more sustainable and responsible business, we've gone paperless and no longer include printed returns labels or paperwork in our parcels.
Moving our returns process online helps reduce paper waste while making returns simpler and more flexible.
Why we've made the change
By managing returns online, you can:
- Start a return whenever it suits you
- Access your return details without keeping hold of paperwork
- Choose from a range of drop-off and collection options
- Enjoy a more sustainable, paperless returns process
How do I return an item?
All UK returns must be registered through our online returns portal.
To get started, you'll need:
- Your order number
- The email address used to place the order
You can find your order number in your order confirmation email or on the label attached to your parcel.
Start your return here.
Less paper, less waste and one less thing to keep track of. Everything you need to manage your return is available online. ✨